Make sure your VanDerWaals bag is charged. Place VanDerWaals wireless charging pad onto the back of the bag and plug the VanDerWaals pad in to a wall charger. You will see blue light or blinking red light on in the VanDerWaals pad while it is charging.
Find a place where there is no Bluetooth interference.
Make sure your VanDerWaals bag is close to your phone.
Open VanderWaals APP and follow steps to setup connection.
Make sure Bluetooth is turned on in your phone’s setting.
Make sure your VanDerWaals bag is charged.
If battery power level is low, plug in your smartphone first, then put the VanDerWaals charging pad to the back of the bag and re-adjust the charging pad to achieve the fast charge mode (blue light).
If connection is not working, Reboot your smartphone device. Then open VanDerWaals APP and follow steps to setup connection.
Still having trouble? Contact us at firstname.lastname@example.org or +1 (718) 679-3604 available M-F from: 9am to 6pm ET.